Conflict Resolution

Employee Relationship

Category People Management & HR

What you'll learn

Stop feeling distracted, anxious, or frustrated about conflict with your coworkers, boss, or employees
Stop avoiding conflict and allowing tension and resentment to fester, leading to long term consequences
Get to the root cause of conflicts and prevent resentment from lingering and conflicts from re-occurring
Establish conflict resolution guidelines, procedures, and training for your organization
Identify warning signs and prevent or minimize conflict before it starts Know your conflict management style and how to improve your reactions
Use proven strategies and powerful communication skills to prevent and manage conflict

Course Syllabus

Introduction to Conflict Resolution

Active listening and paraphrasing Non-verbal communication cues Assertiveness vs. aggression Conflict Resolution Models and Techniques
Definition and importance Common types of conflict: interpersonal
Managing personal emotions during conflicts Recognizing and responding to others’ emotions Building resilience in high-conflict situations Negotiation and Mediation Skills
Personality differences and cultural influences Miscommunication and unmet expectations Power dynamics and resource constraints Communication Skills for Conflict Resolution
Preparing for and conducting negotiations Mediation principles and techniques Handling impasses and finding win-win solutions Real-World Applications
Thomas-Kilmann Conflict Mode Instrument (TKI) Interest-based relational approaches Problem-solving and compromise techniques Emotional Intelligence in Conflict
and societal Understanding the Root Causes of Conflict
organizational

Workplace conflict scenarios

Course Delivery Format: Interactive online/offline sessions
Encouraging open communication Establishing trust and respect Sustaining long-term conflict resolution strategies
Key Benefits Enhance leadership and interpersonal skills. Improve workplace relationships and productivity. Build a personal toolkit for managing stress and emotions during conflicts. Develop a collaborative mindset to turn conflicts into opportunities.
Personal and family relationship conflicts Community and societal disputes Building a Culture of Collaboration
and a final project
and role-plays Assessment: Quizzes
role-playing exercises
workshops

Course Syllabus

Active listening and paraphrasing Non-verbal communication cues Assertiveness vs. aggression Conflict Resolution Models and Techniques
Definition and importance Common types of conflict: interpersonal
Managing personal emotions during conflicts Recognizing and responding to others’ emotions Building resilience in high-conflict situations Negotiation and Mediation Skills
Personality differences and cultural influences Miscommunication and unmet expectations Power dynamics and resource constraints Communication Skills for Conflict Resolution
Preparing for and conducting negotiations Mediation principles and techniques Handling impasses and finding win-win solutions Real-World Applications
Thomas-Kilmann Conflict Mode Instrument (TKI) Interest-based relational approaches Problem-solving and compromise techniques Emotional Intelligence in Conflict
and societal Understanding the Root Causes of Conflict
organizational

Course Delivery Format: Interactive online/offline sessions
Encouraging open communication Establishing trust and respect Sustaining long-term conflict resolution strategies
Key Benefits Enhance leadership and interpersonal skills. Improve workplace relationships and productivity. Build a personal toolkit for managing stress and emotions during conflicts. Develop a collaborative mindset to turn conflicts into opportunities.
Personal and family relationship conflicts Community and societal disputes Building a Culture of Collaboration
and a final project
and role-plays Assessment: Quizzes
role-playing exercises
workshops

Requirements

Laptop/ computer run lightweight softwares
Good wifi

Description

Conflict Resolution

Learning Objectives By the end of the course, participants will be able to:

Understand the dynamics of conflict and its impact on relationships and organizations.
Identify common sources and types of conflicts in professional and personal environments.
Develop critical communication skills, including active listening, empathy, and assertiveness.
Apply conflict resolution models, such as interest-based relational approaches, negotiation, and mediation techniques. Manage emotions and build emotional intelligence to handle high-stress situations effectively.
Foster positive outcomes and long-term solutions through collaboration and mutual understanding.

Who this course is for:

Managers and Team Leaders: To manage workplace disputes and enhance team dynamics.
HR Professionals: To handle employee relations and grievances effectively.
Educators and Coaches: To guide students and clients through conflict resolution processes.
Legal and Mediation Professionals: To strengthen negotiation and arbitration skills.
Individuals: To improve personal relationships and interpersonal skills.

Meet your instructors

Ashfaque Ajani

View Profile

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Course Syllabus

Introduction to Conflict Resolution

Active listening and paraphrasing Non-verbal communication cues Assertiveness vs. aggression Conflict Resolution Models and Techniques
Definition and importance Common types of conflict: interpersonal
Managing personal emotions during conflicts Recognizing and responding to others’ emotions Building resilience in high-conflict situations Negotiation and Mediation Skills
Personality differences and cultural influences Miscommunication and unmet expectations Power dynamics and resource constraints Communication Skills for Conflict Resolution
Preparing for and conducting negotiations Mediation principles and techniques Handling impasses and finding win-win solutions Real-World Applications
Thomas-Kilmann Conflict Mode Instrument (TKI) Interest-based relational approaches Problem-solving and compromise techniques Emotional Intelligence in Conflict
and societal Understanding the Root Causes of Conflict
organizational

Workplace conflict scenarios

Course Delivery Format: Interactive online/offline sessions
Encouraging open communication Establishing trust and respect Sustaining long-term conflict resolution strategies
Key Benefits Enhance leadership and interpersonal skills. Improve workplace relationships and productivity. Build a personal toolkit for managing stress and emotions during conflicts. Develop a collaborative mindset to turn conflicts into opportunities.
Personal and family relationship conflicts Community and societal disputes Building a Culture of Collaboration
and a final project
and role-plays Assessment: Quizzes
role-playing exercises
workshops

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