Conflict Resolution

Employee Relationship

Conflict Resolution

★★★★☆ (1,230 reviews)

Ashfaque Ajani

Created by

2025-03-18

Start Date

2025-03-21

Last Date

Organization Management

Category

What you'll learn

  • Stop feeling distracted, anxious, or frustrated about conflict with your coworkers, boss, or employees
  • Stop avoiding conflict and allowing tension and resentment to fester, leading to long term consequences
  • Get to the root cause of conflicts and prevent resentment from lingering and conflicts from re-occurring
  • Establish conflict resolution guidelines, procedures, and training for your organization
  • Identify warning signs and prevent or minimize conflict before it starts Know your conflict management style and how to improve your reactions
  • Use proven strategies and powerful communication skills to prevent and manage conflict

Requirements

  • Laptop/ computer run lightweight softwares
  • Good wifi

Description

Conflict Resolution

Learning Objectives By the end of the course, participants will be able to:

  • Understand the dynamics of conflict and its impact on relationships and organizations.
  • Identify common sources and types of conflicts in professional and personal environments.
  • Develop critical communication skills, including active listening, empathy, and assertiveness.
  • Apply conflict resolution models, such as interest-based relational approaches, negotiation, and mediation techniques. Manage emotions and build emotional intelligence to handle high-stress situations effectively.
  • Foster positive outcomes and long-term solutions through collaboration and mutual understanding.

Course Syllabus

  • Definition and importance Common types of conflict: interpersonal organizational and societal Understanding the Root Causes of Conflict
  • Personality differences and cultural influences Miscommunication and unmet expectations Power dynamics and resource constraints Communication Skills for Conflict Resolution
  • Active listening and paraphrasing Non-verbal communication cues Assertiveness vs. aggression Conflict Resolution Models and Techniques
  • Thomas-Kilmann Conflict Mode Instrument (TKI) Interest-based relational approaches Problem-solving and compromise techniques Emotional Intelligence in Conflict
  • Managing personal emotions during conflicts Recognizing and responding to othersโ€™ emotions Building resilience in high-conflict situations Negotiation and Mediation Skills
  • Preparing for and conducting negotiations Mediation principles and techniques Handling impasses and finding win-win solutions Real-World Applications

  • Personal and family relationship conflicts Community and societal disputes Building a Culture of Collaboration
  • Encouraging open communication Establishing trust and respect Sustaining long-term conflict resolution strategies
  • Course Delivery Format: Interactive online/offline sessions
  • Workshops and role-plays Assessment: Quizzes
  • Role-playing exercises and a final project
  • Key Benefits Enhance leadership and interpersonal skills. Improve workplace relationships and productivity. Build a personal toolkit for managing stress and emotions during conflicts. Develop a collaborative mindset to turn conflicts into opportunities.

Who this course is for:

  • Managers and Team Leaders: To manage workplace disputes and enhance team dynamics.
  • HR Professionals: To handle employee relations and grievances effectively.
  • Educators and Coaches: To guide students and clients through conflict resolution processes.
  • Legal and Mediation Professionals: To strengthen negotiation and arbitration skills.
  • Individuals: To improve personal relationships and interpersonal skills.

Meet your instructors

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Ashfaque Ajani

Why enroll in this course?

Industry-Endorsed Workshops

Curated by global trainers and aligned with real-world job roles. Our sessions are designed in collaboration with hiring teams and industry mentors.

Dedicated Job Board Access

Get access to exclusive jobs, internships, and freelance opportunities after every workshop โ€” only available to our verified learners.

Certificate + Live Project Showcase

Earn a certificate that speaks for your skills โ€” with a live project submission that can be showcased on LinkedIn and portfolios.

Mentorship from Global Trainers

Learn from professionals whoโ€™ve worked at top brands across the UK, UAE, India & USA โ€” and get a real-world perspective on every topic.

AI-Powered Resources & Templates

From ChatGPT prompts to Canva creatives and campaign kits โ€” every participant gets exclusive tools to practice and implement instantly.

No Recordings โ€” 100% Live & Action-Packed

We believe in live, interactive learning. Every minute is hands-on, immersive, and community-driven โ€” no passive watching, only real transformation.