> Certified Six Sigma Black Belt professional with nearly 38 years of rich experience in Operations & Project Management, Process Management and Service Delivery Management across BPO/ITES and Manufacturing industry. > Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals. > Proficient at administering Information Security Management Systems in IT/ITES industry, Advance Product Quality Planning (APQP), Production Parts Approval Process (PPAP), Failure Mode & Effect Analysis (FMEA) and Control Plans in service industry. > Demonstrated experience in bridging operational gaps to complete business interest, mapping process improvement initiatives and introducing complex service delivery concepts in a simple manner. > Stellar in providing high level of Customer Service surpassing market standards and maintaining healthy relationship with peers & competitors. > An effective communicator with excellent relationship management skills and strong analytical, leadership, decision-making, problem solving & organizational abilities
